City's Central Call Center Transferring to New Provider
The City of Virginia Beach will have limited homeless
referral services between June 30 and July 14 as its central call center
transitions to a new provider.
Citizens who need to access emergency housing and homeless
services in Virginia Beach during this time can call (757) 437-4911, Monday
through Friday, 8 a.m. to noon. Please note that the city will be closed on
July 4 in observance of Independence Day and will be unavailable to take calls.
Beginning July 15, the referral center, known as Connection
Point, will be referred to as the Regional Housing Crisis Hotline. It can be
accessed at (757) 227-5932.
The new call center will continue to be the single point of
contact to streamline the homeless referral and assessment process. Families
and individuals who are literally homeless will be connected to a case manager
with the city's Department of Housing & Neighborhood Preservation and assessed
for shelter, transitional housing and permanent housing programs based on their
circumstances. Those who are at risk of losing their home will be assessed for
financial assistance or other safe and appropriate alternatives to prevent
homelessness.
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